How I Define a Real Problem

How I define a real problem: end-user mistakes in testing Linux. In Africa.

This is helpdesk stuff to be sure. Nothing grand, just a tale of downloading the wrong version of an ISO and botching the CD-burning process. But this is Africa, so you don't have unlimited American bandwidth: you pay for every gigabyte you use, and you're probably doin' it all over dial-up.

I hope I can remember this guy's troubles the next time I get some phone call from a necktie upstairs who can't find their spreadsheet because they saved it to "C:\" instead of "My Documents". Not so that the user doesn't feel so bad about fumbling their files, but so that they can fuckin' get some perspective on how great they have it.